MunckMusic 

(pronounced monk-music)

Price 

Why does the website show a lower price but when I add it to my cart the price goes up? 

Well sell multiple variants of the same product. Please use the drop down menu on the product page and select between MP3 and Flac downloads and CD sets.The price will change based on the variant you order. 

Concerts

Is there any chance of releasing other artists?

What you see is what we offer for sale at any given time. New releases will be posted as soon as they are available for purchase.

Why are some artist's recordings available sooner than others?

MunckMix records every show in multi-track format and remixes each recording after the show. In some cases we work through multiple mixing sessions to arrive at a final sound that is acceptable to us and the artists. Be patient, we’re ensuring our artists and our customers the highest quality mix possible.

Mobile Processing

Can I order on my mobile device?

Yes, you can order from our site using your mobile device. However, if you are planning on ordering a digital download, the download process must be completed from a PC or Mac computer - not a mobile device such as an iPhone, Android, tablet, or iPad. Once downloaded to your computer, you can add these files to your mobile device through your preferred method.

Customer Service

Who do I contact regarding customer service?

Customer service inquiries are answered via email within 24-72 hours of the email on business days only at service@munckmusic.com. When emailing us, please include the Band/Artist name and your Order Number in the Subject line. 

 

Downloads

Where can I buy downloads?

Please click on the download link in each category to purchase digital downloads of the concerts.

Why are some shows available for downloads, some as CDs and some as both?

For a variety of reasons, some bands only want to sell their recordings on CDs, others want to sell their recordings only as downloads to avoid conflicts with their record labels.

What file formats are available when I purchase a download?

MunckMusic offers consumers a choice of two download formats: MP3 (at 320 Kbps resolution) and FLAC (lossless). There is a slight surcharge for FLAC format as these files are considerably larger than MP3 files and require more storage and transmission bandwidth. You will be prompted to choose your format during the check out process.

Why would I choose to download FLAC files?

For experienced audiophiles. FLAC files are "lossless" files that - although compressed to about 65% of the size of a normal CD file size - can be converted to a Wave file format with no loss in fidelity. However, these files are significantly larger than MP3 files (see below) and require much longer transmission time and more storage space. Also, very few devices can actually play back a pure FLAC file, so users must go through an additional conversion step on their PCs before the files can be listened to. For this reason, we only recommend FLAC to experienced users who have the necessary conversion software and equipment.

Download specifications:
44.1 KHz sampling rate, 16 bit. 
Files are saved with a ".flac" file extension


Why would I choose to download MP3 files?

Ideal for Windows and Macintosh Users with existing MP3 (or iTunes) music libraries or devices. A vast number of digital music fans are already familiar with the MP3 format since there are numerous consumer electronics devices and software applications on the market that are capable of playing MP3 files.

Download specifications:
Encoded at a constant (CBR) 320 Kbps bitrate
Files are saved with a ".mp3" file extension

Who sets the price for downloads?
MunckMix works directly with the artists to set the prices for their products. Downloads are typically priced below CDs as they require no handling, assembly, and inventory management. Contrary to some beliefs, however, downloads are not cost-free. Web-design, data storage and equipment amortization, internet connections, royalties, software licenses, payment processing, database administration and maintenance, tech support, customer service, and venue fees all add up!


Damaged Items

What if the CDs I purchased are damaged or unplayable?
We take great care in assuring that your product arrives in good condition. Our audio CDs are high quality, and our specially designed CD mailers attempt to assuage the postal carriers' handling. We will replace items that arrive in damaged or broken condition, but may ask you to return the damaged products to us. If your order arrives damaged or unplayable, please notify us via email (service@munckmusic.com) within 30 days of receipt and we will instruct you how to proceed. Please include the following information:

• Order #
• Concert date and venue
• A brief description of the damage
• Your name
• Shipping address
• Email address
• Phone number

Miscellaneous

Is this a Live Nation operation?
No. The recordings are handled by MunckMix, Inc. in Chicago (www.munckmix.com)

Purchases

What is your purchase policy?
All purchases are final, non-refundable and your credit card will be charged upon sale.

Will I get an email confirmation of my order?
Upon our receipt of your completed order and the completion of the credit card processing, we will send your order confirmation number to the email address you furnished to us when purchasing. Please record this number for future online reference. All of our email communications will use the email address that you initially furnish us.
Recordings ordered at the venue will not receive an email confirmation. The ticket/receipt you were given at the venue is your confirmation.


Technical Issues 

I'm concerned that there will be 2 second gaps between each song.
Our sound engineers put track markers only with no gaps between songs so that the CDs will play just like the actual concert.

Are these recordings from the soundboard?
The recordings are multi-track recordings where MunckMix engineers take a combination of instrument and microphone stage feeds and audience microphones to render a high quality recording with a “live” feel. The multi track recording is then mixed and mastered in MunckMix’ mobile studio rig, or at its studios in Chicago, before being transferred to CDs and posted as downloads.