Shipping During Festival Season
When will my order ship?
All orders placed in April and May will have longer shipping times. You can expect to wait 2-6 weeks while we are at Wanee and Jazz Fest. If you placed a order on site at a festival the shipping time is 2-6 weeks after the festival ends. We thank you for you patience while we capture more live recordings.
Can I order on my mobile device?
Yes, you can order from our site using your mobile device. However, if you are planning on ordering a digital download, the download process must be completed from a PC or Mac computer - not a mobile device such as an iPhone, Android, tablet, or iPad. Once downloaded to your computer, you can add these files to your mobile device through your preferred method.
Will I get an email confirmation of my order?
Upon our receipt of your completed order and the completion of the credit card processing, we will send your order confirmation number to the email address you furnished to us when purchasing. Please record this number for future online reference. All of our email communications will use the email address that you initially furnish us.
Why are some shows available for downloads, some as CDs and some as both?
For a variety of reasons, some bands only want to sell their recordings on CDs, others want to sell their recordings only as downloads to avoid conflicts with their record labels.
I downloaded the show now what do I do?
Your download file will be a zip file and it must be extracted or unzipped. Most computers have this function built in when you right click. For more information on unzipping please click here
Why wont my media player wont play your files?
All of our files are industry standard and have all been tested. Due to the amount of different media players we insist that you contact the company that makes your media player for any questions or concerns on how to play files.
What file formats are available when I purchase a download?
MunckMusic offers consumers a choice of two download formats: MP3 (at 320 Kbps resolution) and FLAC (lossless). There is a slight surcharge for FLAC format as these files are considerably larger than MP3 files and require more storage and transmission bandwidth. You will be prompted to choose your format during the check out process.
Why would I choose to download FLAC files?
For experienced audiophiles. FLAC files are "lossless" files that - although compressed to about 65% of the size of a normal CD file size - can be converted to a Wave file format with no loss in fidelity. However, these files are significantly larger than MP3 files (see below) and require much longer transmission time and more storage space. Also, very few devices can actually play back a pure FLAC file, so users must go through an additional conversion step on their PCs before the files can be listened to. For this reason, we only recommend FLAC to experienced users who have the necessary conversion software and equipment.
Why would I choose to download MP3 files?
Ideal for Windows and Macintosh Users with existing MP3 (or iTunes) music libraries or devices. A vast number of digital music fans are already familiar with the MP3 format since there are numerous consumer electronics devices and software applications on the market that are capable of playing MP3 files.
Who sets the price for downloads?
CUSTOMER SERVICEWhat if the CDs I purchased are damaged or unplayable?
Who do I contact regarding customer service?When emailing us, please include the Band/Artist name and your Order Number in the Subject line. We do not provide individual order updates on any order through this email.
Customer service inquiries are answered via email within 48-72 hours of the email on business days only at firstname.lastname@example.org.