CUSTOMER SERVICE INFO
All purchases are final,non-exchangeable and non-refundable and can not be canceled. Your credit card will be charged upon sale. There are absolutely no refunds under any circumstances due to the nature of our products. This includes digital downloads, cds, cases, and vinyl.
PLEASE DO NOT EMAIL US ASKING FOR ORDER UPDATES OR FORMAT EXCHANGES.
HAVE A PROBLEM WITH YOUR RECEIVED ORDER?
When emailing us, please include the Band/Artist name and your Order Number in the Subject line.
YOU MUST USE THIS FORM WHEN EMAILING!
Customer service inquiries are answered via email 5-7 business days after the email is received on (MONDAY- FRIDAY) only at firstname.lastname@example.org.
Reply times can be much longer during HOLIDAY/FESTIVAL season! Please be patient and DON'T PANIC! DO NOT EMAIL MULTIPLE TIMES!