CUSTOMER SERVICE INFO

CUSTOMER SERVICE

All purchases are final and non-refundable and can not be canceled or exchanged under any circumstances. Your credit card will be charged upon sale. There are absolutely no refunds or returns under any circumstances due to the nature of our products. This includes digital downloads, cds, cases, and vinyl. 

 

DO NOT EMAIL US ASKING FOR ORDER UPDATES OR FORMAT EXCHANGES. 

 

IF YOU HAVE A PROBLEM WITH YOUR ORDER YOU MUST USE THE FORM BELOW WHEN EMAILING!  WE WILL NOT REPLY TO ANY OTHER FORMAT. WHEN YOUR REPLACEMENT ITEM IS SENT YOU WILL RECEIVE TRACKING INFO DIRECTLY FROM USPS. WE WILL NOT REPLY TO YOUR FORM EMAIL. 

DO NOT FORWARD YOUR ORDER CONFIRMATION AND BE SPECIFIC DOWN TO THE INDIVIDUAL DISC! IF NEEDED

• Order #

• Only the Product in question
• A brief description of the problem
• Your name
• Shipping address
• Email address
 

Customer service inquiries are answered via email 5-7 business days after the email is received on (MONDAY- FRIDAY) only at service@munckmusic.com.

Reply times can be much longer!  Please be patient and DON'T PANIC!  DO NOT EMAIL MULTIPLE TIMES THEY WILL BE IGNORED! USE THE FORM

 

THANK YOU FOR YOUR PATIENCE! 
Please keep in mind that all orders are made after you place your order. We are not a warehouse and We hand make every product in house. This takes time. We will not reply to emails about order updates or anything else that is covered on the website. Please make sure that you check the website and read all the information and follow ALL the directions before you consider emailing. This will greatly improve shipping times! 

 

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