CUSTOMER SERVICE

CUSTOMER SERVICE

All purchases are final,non-exchangeable and non-refundable. Your credit card will be charged upon sale. There are absolutely no refunds under any circumstances due to the nature of our products. This includes digital downloads, cds, cases, and vinyl. 

 

ALL NEW ORLEANS JAZZ & HERITAGE FESTIVAL CD'S ARE BEING PROCESSED. WEB ORDERS ARE ALSO BEING PROCESSED. 

 

PLEASE DO NOT EMAIL US ASKING FOR ORDER UPDATES OR FORMAT EXCHANGES.

 

HAVE A PROBLEM WITH YOUR RECEIVED ORDER? 

When emailing us, please include the Band/Artist name and your Order Number in the Subject line. 

YOU MUST USE THIS FORM WHEN EMAILING! 

• Order #
• Concert date and venue
• A brief description of the damage
• Your name
• Shipping address
• Email address
• Phone number
 

Customer service inquiries are answered via email 48-72 hours of the email on business days only at service@munckmusic.com. Reply times can be much longer during festival season! Please be patient and DON'T PANIC! 

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