CUSTOMER SERVICE INFO

CUSTOMER SERVICE WILL BE CLOSED UNTIL 12/16 IN ORDER TO PROCESS OUR HOLIDAY ORDERS!
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THANK YOU FOR YOUR PATIENCE! 
Please keep in mind that all orders are made after you place your order. We are not a warehouse and We hand make every product in house. This takes time. We can not reply to emails about order updates or anything else that is covered on the website. Please make sure that you check the website and read all the information and follow the directions before you consider emailing. This will greatly improve shipping times! 

 

CUSTOMER SERVICE

All purchases are final,non-exchangeable and non-refundable and can not be canceled. Your credit card will be charged upon sale. There are absolutely no refunds under any circumstances due to the nature of our products. This includes digital downloads, cds, cases, and vinyl. 

 

 

 

PLEASE DO NOT EMAIL US ASKING FOR ORDER UPDATES OR FORMAT EXCHANGES.

 

HAVE A PROBLEM WITH YOUR RECEIVED ORDER? 

When emailing us, please include the Band/Artist name and your Order Number in the Subject line. 

YOU MUST USE THIS FORM WHEN EMAILING! 

• Order #
• Concert date and venue
• A brief description of the damage
• Your name
• Shipping address
• Email address
• Phone number
 

Customer service inquiries are answered via email 3-5 business days after the email is received on (MONDAY- FRIDAY) only at service@munckmusic.com.

Reply times can be much longer during HOLIDAY/FESTIVAL season! Please be patient and DON'T PANIC!  DO NOT EMAIL MULTIPLE TIMES! 

JOIN OUR MAILING LIST!

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